Purchase & Shipping

UNIQUE It is important to understand that each piece of jewellery is hand made by Rosy Gounaris-Milner and therefore unique. Slight variations in colour, form and material are part of the unique character of the object. Sizes are accurate within reason.

Arranging for a ring to be fitted is highly recommended to avoid disappointment.  When ordering rings, sizing is the responsibility of the client.  
All of the jewellery pieces are one-off, so rings for instance will only be available in a certain size.

PURCHASE You can purchase via email (info@rosygounarismilner.com), telephone (00 44 7597 880757) or online. When purchasing online you will be asked to pay via PayPal, either through your personal account with Pay Pal, or by selecting to use a credit or debit card. You will recieve an email from PayPal confirming your order.

Please do get in touch with any queries PRIOR to purchasing online.  We are here to help and happy to discuss any concerns, options or sizes.

We are equally happy for you to purchase off-line too.  If that is more convenient and reassuring, please get in touch.

Alternatively work is available to view and purchase at Byard Art Gallery in Cambridge and during the special shows and fairs listed on the Home page.

PROCESSING If the item ordered is available, we will aim to process your order within 3-5 working days. If the order is urgent please call to enquire availability of next day delivery service. Please note that all the jewellery offered for sale are unique one - off pieces. If one is sold a new will have to be made. Please allow 6-8 weeks.

PACKAGING Your purchase will be beautifully wrapped in bespoke, specially designed jewellery boxes.  Rest assured it will be a pleasure to receive!

SHIPPING Your order will be shipped via Royal Mail (tracked next day delivery by 1pm) within the UK at £17.50 and Royal Mail International tracked and signed (Europe 3-5 days and the US 5-7 days) at £25.00 for postage and packaging.  Please enquire for other worldwide destinations. Other methods of transport can be arranged with express couriers (DHL, FEDEX, etc) at your request and a price will be quoted according to size, weight and destination.
Please note that international delivery is the responsibility of the postal service of that country and that any local taxes, custom duties or other charges are the responsibility of the customer.

RETURNS/EXCHANGES Whilst we very much hope that you are entirely satisfied with your order, we would be happy to offer a refund or exchange within seven working days of receipt of the item, minus any poatage costs. Other refund/exchange periods can be agreed following special a special arrangement. We must be informed by writing via email of your decision to cancel. The client is responsible for returning the item in its original state, packaging and accompanied by proof of purchase. We also highly recommend that recorded delivery is used to send the item which must be adequately wrapped to avoid damage or loss.

Items excluded from our refund/exchange policy include:

- Any damaged items in the post due to insufficient postage and packaging

- Commissioned or specially customised pieces

- Earrings, due to hygiene reasons, unless structurally faulty

Care of your product

The purchaser is responsible for the care of the jewellery purchased, so please follow these simple guidelines.

Silver, gold and gems are naturally derived materials and therefore are susceptible to damage from chemicals and abrasion. Some chemicals can cause tarnish and discoloration to the gems. Such chemicals include hairspray, perfume, make-up, body and face lotions as well as household cleaning products.

Please remove the jewellery purchased before using any of the above chemicals and place in the original box. Please wear your jewellery after swimming, bathing, application of any personal cosmetic products and dressing.

Pure materials such as silver and gold, as well as hard stones, such as diamonds and rubies, can be worn on a daily basis. All other jewellery items (plated, oxidised, other softer stones) become occasional jewellery and attention must be paid not to be immersed in any liquid other than water, or polished or cleaned with any abrasive materials. Any gold plated or oxidised items, as well as "soft" stones are not appropriate for everyday wear, as the plating will wear off. Any matt or sandblasted metals will eventually become more shiny with time and wear.

If unsure, please contact us (0044 7597 880757, info@rosygounarismilner.com) and we can answer any questions and try to address any worries you may have, as well as advise on the appropriate use/wear of any of our jewellery pieces.

Privacy Policy

This privacy policy sets out how RosyGounarisMilner.com uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes.

THE INFORMATION WE COLLECT AND HOW WE USE IT
We register your details through website sales. Your name, email address and postal address will be the information we save and will only be used to send you information about our company. We will not disclose any personal information to third parties. You may opt out of receiving any mailings from us by choosing to unsubscribe.

COOKIES
Our site, like most others, uses cookies to distinguish you from other users, to keep track of how often you visit our site, the contents of your shopping cart, and your previous purchases so that we can improve the experience of your future visits. (A cookie is a piece of information that is downloaded onto your computer's hard drive by your web browser which tracks your movements within websites). 

Most browsers are automatically set to accept cookies but you can usually alter the settings of your browser to prevent automatic acceptance. Information on deleting or controlling cookies is available at www.AboutCookies.org.  Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

We also use Google Analytics to analyse the use of our website
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

YOUR CONSENT
By visiting this website, you are accepting and consenting to the practices described in this Privacy Policy and the Terms of Business. 

SECURITY
We are committed to ensuring that the information we obtain from you is secure.

LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest (e.g. Facebook, YouTube, Twitter, etc.). However, once you have used these links to leave our site, please note that we do not have any control over these other websites. We are not responsible for the privacy practices or the content of these websites. Please exercise caution and refer to the privacy policy applicable to the website in question.

Terms of Business

By using this website you are agreeing to RosyGounarisMilner.com Privacy Policy.

PRODUCT DESCRIPTIONS

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.

Please check the product description for full details of the product. If you are unsure at any time please email us, we’d be happy to advise you on our products.

CANCELLATION POLICY
A bespoke or customised order cannot be changed or cancelled once your deposit has been paid. This is your agreement and commitment to the order.

PAYMENT TERMS

All orders must be paid in full prior to dispatching.
For bespoke and customised orders we require a 50% deposit as confirmation of your order before production can begin. At this point you will be committed to purchase. The remainder will then need to be paid in full before collection or dispatch of the order. Payment can be made by debit card, credit card or bank transfer. Goods remain the property of RosyGounarisMilner.com until paid for in full.